SHIPPING POLICY

At Orika, every product is a testament to the rich craftsmanship of India. Our items are handcrafted using traditional techniques, natural materials, and immense care—making each piece uniquely beautiful. As a result, slight variations and occasional delays may occur, but that’s the beauty of slow-made perfection.

We take pride in ensuring your Orika product is thoroughly checked, securely packed, and thoughtfully shipped. Once dispatched, you will receive a tracking number via SMS and email, which you can use to follow your order's journey.

We currently ship to all locations.

• Delivery Attempts: Our partners will attempt delivery up to three times. If unsuccessful, the order will be returned and considered cancelled. Please ensure that your address and contact details are accurate for a smooth delivery.
  

• Ground Floor Deliveries: If your home or office is on the ground floor, the product will be delivered to your doorstep.
  

• Processing Time: Orders are typically processed within 3–4 business days. Delivery within India usually takes 7–10 working days. For handcrafted or out-of-stock items, the process may take up to 25 days.
  

• Shipping Charges:
  
  

  • Domestic: Prepaid orders include free shipping. On order above ₹1500 .For COD orders there is no extra cod charge
    

  • International:
    Shipping charges are calculated based on volumetric weight:
    
    

    • Orders up to 1kg – ₹1,700
      

    • Orders up to 2kg – ₹2,100
      

    • Orders above 2kg – Charges may vary. Please email us at care@orika.life for an exact shipping quote.
      

• International Customs: Customs duties (if any) are to be borne by the customer at the time of delivery, as per destination country’s policies
  

Return & Exchange Policy

Because each Orika product is handcrafted, slight imperfections are part of its charm—not defects. However, we want you to be happy with your purchase.

Domestic Orders:

• Returns are not accepted..
  

• Exchanges are allowed within 7 days of delivery.
  A fee of ₹100 will be charged for exchanges to cover handling and logistics.
  

• To report a damaged item, please share an unboxing video/photo with us within 24 hours of delivery. We’ll replace it free of charge.
  

• Order Cancellations are allowed within 6 hours of placing the order. Once dispatched, cancellations cannot be accepted.
  

International Orders:

• Please note: No returns or exchanges are accepted for international orders.
  

• We thoroughly check each product before international dispatch.
  

• Customs charges (if any) are the responsibility of the customer and are to be paid at the time of delivery.
  

Missing, Lost, or Damaged Deliveries

• If your shipment is marked as lost by our shipping partner, we’ll immediately dispatch a replacement at no extra cost.
  

• If the shipment is marked as delivered, but you haven’t received it, please inform us within 48 hours. Beyond this period, we will consider the delivery successful, and claims cannot be entertained.
  

If you have any questions, feel free to reach out to us at 📧 care@orika.life
Your trust means the world to us, and we’re here to ensure your Orika experience is seamless and joyful.